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Concierge Support

For support, please contact your concierge manager. If you are not a current LUUP customer, please contact us here.

LUUP’s payment capabilities are overlaid with our strong customer centric service teams to provide a best in class white-glove experience to our Merchants during the entire contractual period. We offer support via the following standard communication channels:

  • Phone
  • Skype
  • WeChat
  • Email
  • In App Chat via Vault

Languages currently supported for email, chat & phone are as follows, with new languages added regularly based on client need:

  • English 24/7 365
  • Chinese (Mandarin) 8.00-18.00 PHT Monday – Friday
  • German 8.00 Till 18.00 CET Monday – Friday
  • Italian 8.00 Till 18.00 CET Monday – Friday
  • French 8.00 Till 18.00 CET Monday – Friday
  • Spanish 8.00 Till 18.00 CET Monday – Friday

Need more details? Contact us

We are here to assist. Contact us by phone, email or via our social media channels.